Kaplan Gore has begun investigating a possible class action against Google LLC for failing to remedy increasing problems with its Google Home "smart home" service. Google Home is a wireless network system and application that allows users to control linked "smart" devices automatically by pre-programmed routines and voice commands. The system works by remote servers that transmit commands through the devices and the Google Home application to Google's cloud-based AI, which processes commands and sends the appropriate response back.

Unfortunately, many users have reported functionality issues with Google Home and associated Google and/or Nest devices, resulting in commands not being recognized or properly executed. Users are reporting that they are experiencing these issues despite their devices having previously functioned normally and despite having a stable internet connection. Reports further indicate that, rather than fixing these issues, Google is allowing the issues with Google Home to increase in scale and frequency nationwide, and is not providing the service it promised users.

If you are experiencing unrecognized voice commands, automations and routines not functioning, media streams showing unavailable, and devices going offline, with a Google Home or Nest device, despite having a stable internet connection, please complete an inquiry form by going to our Google Home Investigation Page.